Privacy Policy

Privacy Policy

Introduction

Welcome to https://standing-water-removal-norfolk-va.ecojohns.com (hereinafter referred to as “Standing Water Removal Norfolk VA,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of data in compliance with numerous global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Consumer Protection Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Consumer Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, apps, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when:

  • You use our applications and services as an authorized user, granting us access to specific data for the purpose of delivering our services.
  • You visit our website(s) linked to this Privacy Policy.
  • We communicate with you via email, phone calls, or text messages (SMS), providing updates, newsletters, or promotional content.

Personal Data Collection

We collect several types of personal information, including:

  • Account Details: This includes user names, passwords, and contact information associated with your account on our platform.
  • Payment Information: We process data needed to facilitate transactions, such as credit/debit card numbers, billing addresses, and payment history.
  • Financial Records: In some cases, we may collect financial data for record-keeping, fraud prevention, or analytics purposes.
  • Purchase History: Details of products or services you’ve purchased from us, including quantities and purchase dates.
  • Mobile Device Identifiers: We may access unique device identifiers, such as IP addresses, mobile phone numbers, or device tokens, to improve our services.
  • Location Data: If you choose to provide it, we can collect your location data to offer personalized content or services.
  • Feedback and Reviews: Any comments, reviews, or ratings you submit to us, including your name and contact details (if provided).
  • Social Media Information: We may receive data from social media platforms when users interact with our content or connect their accounts with us.
  • Product Interactions: Data about how you interact with our products, such as page views, clickstreams, and purchase behaviors.

We collect this information through various methods: user input forms, account settings, browsing interactions, analytics tools, third-party data providers, and automated technologies like cookies and tracking pixels.

Cookies

We use cookies to enhance your experience on our platform and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functions of our website, such as navigation and access to secure areas.
  • Preference Cookies: They remember user preferences, language settings, and display choices to provide a personalized experience.
  • Analytics Cookies: We use these to track website usage, analyze trends, get insights into user behavior, and improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for collection:

  • Account information and transaction records are typically kept for 7 years after account closure to address disputes and legal obligations.
  • Financial data may be retained for longer periods (up to 10 years) as required by tax laws or financial regulations.
  • We delete or anonymize data when it is no longer needed for the purposes it was collected, ensuring compliance with privacy regulations.

Security Measures

We have implemented robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 (or the legal age limit in your jurisdiction). If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take steps to delete it.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your personal data.
  • Restriction: You may limit our processing of your data in specific circumstances.
  • Portability: You are entitled to receive your personal data in a structured, commonly used format.
  • Objection: You have the right to object to certain types of data processing activities.
  • Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.

To exercise these rights or file an appeal/complaint, please contact our Data Privacy Team at:

  • Email: [email protected]
  • Mail: Privacy Policy Inquiries, Standing Water Removal Norfolk VA, [Address]

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, requests for access, or data-related inquiries, please reach out to us at: